Returns & Exchanges

At Dukanty, we strive for your complete satisfaction with every purchase. If you are not entirely happy with your order, you can return or exchange eligible items within 30 days of delivery provided they are in their original, unused condition.

1

Initiate Your Request

Log into your Dukanty account, navigate to your order history, and select the items you wish to return to receive a Return Authorization number.

2

Prepare the Package

Place the items in their original packaging with all tags attached and include the printed return slip inside the box to ensure faster processing.

3

Ship the Item

Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location or schedule a home pickup.

4

Receive Your Refund

Once our quality control team inspects and approves the return, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing